FAQ

What is included in your fixed price repair?

The fixed price appliance repair fee covers you against the cost of the call out, evaluation, labour& parts (if required), full testing, a professional safety check and VAT. The price we quote is the price you pay

How can you quote a price without knowing what the fault is?

We use the masses of data we have collected from repairing appliances for the past 15 years, and our extensive network of engineers to work out average cost to repair an appliance based on the appliance type and manufacturer. This allows us to provide our customers with a fixed price.

What if your service engineer cannot repair the appliance?

In the event that your appliance is deemed to be beyond economical repair we will refund you the original fixed price fee paid.

What type of appliances do you repair?

Our highly skilled network of appliance repair engineers are qualified to repair all your home and kitchen appliances including your washing machine, dishwasher, cooker and oven, and fridge freezer, To date we have successfully repaired more than 1 million kitchen appliances. For a full list of appliances we repair

Do the engineers carry parts?

Engineers will try and pre-order spares based on the details you provide of the appliance and the fault when booking the repair. However, if insufficient information is provided during the booking process or further parts are required the engineer will order the parts and reschedule the appointment.

Will my appliance be repaired on the same day?

The engineers will try and pre-order spares based on the details you provide of the fault when booking the repair, which can result in the appliance being repaired on the first visit. However, if further parts are required the engineer will order the parts and rebook the appointment.