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Privacy Policy

Sky Home Appliance is dedicated to upholding the highest standards of data confidentiality and privacy, and will take all reasonably practicable steps to protect your privacy and your personal and financial information..

Respecting and sharing your personal information

Personal information is defined as anything that identifies or relates to you or your dependents, and that is given to us by you or by a third party. We will treat your personal information respectfully, and will use it to manage your Sky Home Appliance service plan and for statistical analysis. We may disclose your personal details with partner organizations, who will only use this data for purposes relating to your policy. We will not disclose your personal information with any non-partner organizations unless:

You have given your permission, or We are legally obliged to do so, or

If it is necessary to disclose this information in order to fulfill the terms of your service plan, such as if we need to arrange specialist repairs from a non-partner organization.

When you purchase a service plan with us, you will receive a document detailing the details of your plan. If these details conflict with this privacy policy, the service plan document will take priority.

Collecting information

Information is collected through the use of our website in the form of cookies. These are intended to improve site performance and improve your user experience. Our website will place small text files on your computer or connected device, which will allow web applications to respond to you individually and tailor their operations to your requirements. Most cookies will not collect personal information that can be used to identify you.

Web servers track a variety of information about their visitors. This includes, but is not limited to, timestamps, browser details, IP addresses and referring pages. This information is not personally-identifying and is tracked for maintenance, administrative and marketing purposes, thereby allowing Sky Home Appliance to understand how well its website is performing, if there are any technical problems, and which pages are most engaging to visitors.

The cookies that we use can be categorized in the following ways: Tracking cookies These cookies are used to identify repeat visitors. They contain information such as the search engine the visitor used, the links they visited, the keywords they used, their geographical location and the website they came from. These cookies enable us to improve the user experience on our website.

Session cookies These cookies are used when you visit the site and expire shortly after you leave the site. As such, they are not permanently stored on your computer. Session cookies do not contain any personal information and help us to ensure the confidentiality of your personal data by reducing the need to transfer information across the internet. These cookies will also note the time you visited the site and the time you left the site.

Persistent cookies

Persistent cookies remain on your device for at least a few hours and in some cases for over a year, and are not deleted when you close the browser. These cookies are used if we need to retain your information over multiple browsing sessions.

Analytical and performance cookies

These cookies are used to monitor the performance of our website, enabling us to improve users’ experiences. We use these cookies to monitor the parts of the website that users appear most interested in and to discover any technical issues.

Third party cookies

Advertisers and other third parties may also use cookies, scripts or web beacons to support them in their advertising. This data tracking is performed and controlled solely by advertisers and third parties. You can block cookies through your web browser. Most web browsers automatically allow cookies, but you can change your browser settings to notify you when you are being asked to receive a cookie, to disable existing cookies, or to reject cookies. Please note that if you choose to disable or reject cookies, your browsing experience may be affected and some features on our website may not work properly.

Information you provide to us There may be instances when you are asked to provide us with information that could be used to identify or contact you, such as your name, address, email address, credit card information and telephone number. This may occur if you choose to take out a service plan with us or ask for a quote, or if you engage with surveys, promotional materials and other site features. We will treat this information as personal data and treat it in accordance with relevant laws. Please do not submit this information or provide it to us if you do not want your personal information processed by Sky Home Appliance. By communicating electronically with us, you confirm that you agree to and acknowledge our processing of personal data in this manner.

Third parties and partners

We may allow certain partners to feature web beacons within our web pages or share portions of our log data with these carefully-selected partners. This information may see technical information such as the device you used, your connection speed and your IP address shared with other bodies. We will not share your personally-identifying information without your consent. Please note that we will not provide personal data to third parties for marketing purposes unless you have opted-in to receive such communications.

Third parties and partner organizations may provide us with people’s personal information.

Use of personal information
Personal information collected is used for the purposes of: Providing information about services and products, Personalizing services, Providing services, Handling requests and enquiries,

Administering accounts and orders relating to customers and suppliers, and Administering membership records. We do not store our customer’s financial details.

We will only disclose data when obliged to disclose personal data by law, or when the disclosure is necessary for purposes of national security, taxation and criminal investigation, or when we have your consent, and to the following:

Business partners, Other partnership companies, Suppliers, and Successors in title to our business. Contacting us

You have the right to access any personal information we hold about you. Please write to Sky Home Appliance:27 Old Gloucester Street, London, United Kingdom, WC1N 3AX to obtain a copy of this information.

If you have any requests or questions relating to your personal information or any queries regarding this privacy policy, please contact us at support@skyhomeappliance.com.

Please note that this privacy policy is subject to change. It was previously reviewed on December 2017.